Terms and Conditions

Using Jernie and AssessIQ

These terms describe the public AssessIQ assessor subscription and trial offered through Jernie. They are intended for assessors purchasing the service for their professional work. Approved Training Centre arrangements require a separate agreed plan. FitIQ is under construction and registration of interest does not create a subscription.

Any individually agreed service terms should identify the contracting parties and the plan supplied. This page does not remove rights that cannot lawfully be excluded, or replace an existing signed agreement without a valid agreed change. If you are purchasing as a consumer rather than for business purposes, contact us before purchase so the applicable terms and cancellation information can be confirmed.

Who the terms apply to

AssessIQ is a product operated by Daniel Roberts trading as Jernie, a sole trader. A professional subscriber contracts with this proprietor. An invited learner does not purchase a subscription or become responsible for an assessor’s fees.

The plan, order confirmation and any separately agreed service schedule define the service purchased. A signed customer agreement takes precedence where it expressly varies these standard terms. The separately completed and accepted Data Processing Agreement governs processing on the customer’s behalf; displaying a draft does not execute it.

Users must follow the Acceptable Use Policy and AI Usage and Assessment Policy. A learner’s acceptance of account-use rules does not make them a signatory to the centre’s commercial agreement.

The membership

The AssessIQ assessor membership provides one assessor account with capacity to manage up to 50 active learners. Approved Training Centre access is not included and is priced separately by agreement.

One-month assessor trial

Eligible new assessors receive one calendar month free. The exact end time is shown in the account. No payment details are required and the trial does not convert automatically. Choose your paid plan after the trial ends; payment starts when you choose and pay.

Your one-month free trial includes the full AI Edition. When the trial ends, AI Edition switches off unless you choose it for an extra £50 per month on top of your paid AssessIQ subscription. There is no automatic charge. Standard AI-assisted evidence matching remains included in the base plan.

We check email, name, date of birth, contact address and organisation for repeat-trial attempts. Possible matches receive human review; sharing a name or organisation does not automatically disqualify you. A request awaiting approval does not start the trial clock. See trial eligibility privacy information.

Trial downloads and deletion

If you do not subscribe, your trial workspace is held in download-only mode for 30 days after the trial ends. Sign in as the assessor and download the files and workspace records before the deadline shown in your account. Learners cannot add or edit work during this period. A successful upgrade before deletion restores the same workspace.

After the download deadline, the unrenewed trial workspace, including its uploaded files and learner records, is scheduled for permanent deletion. Deletion may be delayed while a payment, file transfer or technical issue is being resolved; this does not extend working access. This trial-deletion schedule does not apply to accounts that have become paid subscriptions. Save any required records before the deadline.

For a paid service, see the paid archive and exit arrangements. A completed business DPA records the archive start event and customer requirements; a trial does not silently become a three-year archive. Jernie keeps the business’s authorised terms/DPA acceptance separately from learner evidence.

Monthly payments and minimum commitment

Six months at £225 per month (£1,350 minimum total), or twelve months at £212.50 per month (£2,550 minimum total). Both plans are paid monthly for the agreed minimum commitment. After that, billing continues monthly until cancelled.

The first payment begins the selected commitment. Remaining agreed monthly instalments stay payable during the minimum term, subject to applicable rights. The total and payment schedule are shown before you confirm checkout. These prices apply to the new plans; existing agreed contracts are not retrospectively changed.

Your price stays fixed during the minimum commitment. Later price changes require at least 30 days’ email notice, with the opportunity to cancel before the new price applies.

Accounts and learner invitations

Your registered account email identifies the subscribing assessor and becomes the account username. Use accurate information and protect your sign-in details. Learners are invited into their own accounts; they do not purchase the assessor membership individually. Only invite people and upload records that you are authorised to manage.

Assessors and centres are responsible for providing appropriate privacy information to the people whose records they upload, choosing a lawful basis and respecting any additional conditions for sensitive information. Where learners are under 18, the responsible organisation must consider their age, provide suitable information and obtain any authority required for the activity.

Cancellation and renewal

Request cancellation in your subscription account, or email jernieiq@hotmail.com. During the minimum commitment, cancellation is scheduled for the end of that commitment and remaining agreed instalments remain payable. After the minimum term, cancel before the next payment to end at the current paid-month end.

Your account shows the scheduled cancellation date. Keep a copy of your request and contact us if you do not receive confirmation. The no-card trial ends automatically if you do not choose a paid plan. Your statutory rights remain unaffected.

Failed payments, refunds and billing questions

If a payment fails, we notify you and provide a secure route to update your payment method and pay outstanding invoices. Working access continues for seven days from the first unresolved failed payment, then pauses if the balance remains unpaid. Further failed retries do not restart this grace period.

Access is restored once outstanding payment is confirmed and the subscription is current, unless another account restriction applies. Suspension does not itself delete your assessment records or cancel the payment commitment. Use your existing account; do not create another subscription to resolve an unpaid invoice.

For billing errors, duplicate charges, refunds or service complaints, email jernieiq@hotmail.com. Cancellation and refund requests are separate. We consider the facts, your agreement and applicable rights; these terms do not exclude remedies required by law.

Your data when paid access ends

Save the records you are responsible for retaining and contact us before paid access ends if you need an export or an agreed handover. Cancelling a renewal does not by itself instruct us to erase learner information. The authorised controller should arrange return or deletion of that information with Jernie.

The automatic 30-day trial-download timetable does not apply to a paid workspace. We will confirm the scope and timing of a paid-workspace export or deletion request separately. Do not rely on AssessIQ as an indefinite archive after your service ends. See retention information and Data processing.

Optional AI Edition

AI Edition costs an additional £50 per month for one assessor account and its assigned learners, alongside an active AssessIQ subscription. It is selected separately and is never added automatically after a trial.

IQ Assistant for assessors and learners, AI Gap Analysis, Smart Assessor Questions, AI Feedback Drafting and the Learner AI Evidence Checker.

You may stop the add-on renewing from your subscription account. AI Edition remains available until the end of its paid period, then the additional AI tools switch off. Removing AI Edition does not cancel or shorten the base subscription commitment. Standard evidence matching and existing saved assessment records remain available under the base plan.

Fair use covers normal assessment work for one assessor and up to 50 active learners. It is not unlimited or intended for automated bulk processing or unrelated work. Usage is monitored; there are no automatic usage charges. We will contact you before agreeing any change to your allowance or price.

The advertised £50 is the add-on amount charged under the current checkout settings; no additional VAT is added at checkout. Any future tax or price change will be communicated before it applies.

AI assistance and assessment responsibility

AI features help organise or analyse evidence and suggest possible matches to selected criteria. Outputs may be incomplete or incorrect and must be checked against the original evidence and qualification requirements. They are not a guarantee of achievement, accreditation or compliance.

The assessor remains responsible for decisions, feedback and assessment records; the centre retains its own quality and awarding-body responsibilities. Jernie is not the awarding body. Use AI only where your organisation is authorised to share the relevant information, as explained in the Privacy Policy.

Evidence, criteria packs and copyright

Uploading material does not transfer ownership of it to Jernie. You must have the rights or permission needed to store it, share it with authorised users and use the processing features you select. This includes qualification criteria packs, photographs, video, employer material and information about other people.

You authorise the copying, storage, delivery and selected processing needed to provide the service. This permission is limited by your agreement, applicable data-protection duties and the purpose of the service. It is not permission to sell your uploads or publish them to unrelated users.

Hosting and processing files involves making copies. AssessIQ does not grant an awarding body’s permission to reproduce or redistribute a criteria pack, and a pack being accessible in your workspace does not make it freely reusable.

Acceptable use and service availability

Do not upload unlawful material, attempt unauthorised access, share accounts in place of proper invitations, interfere with other workspaces or use the service to infringe another person’s rights. Report suspected misuse so it can be investigated.

We work to keep the service available and secure, but maintenance, supplier outages or technical faults can interrupt access. Report problems with the affected page, time and any error message. Avoid including confidential learner files in an initial support enquiry. Any specific service levels or additional support commitments must be agreed separately.

Our service obligations and your responsibilities

We will provide the agreed service with reasonable care and skill. We will investigate reported faults and take reasonable steps to remedy failures within our control. Any agreed response times, availability commitments or recovery objectives must be recorded in the service schedule; this page does not promise uninterrupted access.

You remain responsible for authorised and accurate uploads, your assessment and awarding-body duties, maintaining suitable copies of records you are required to retain, and using export facilities before an applicable deletion deadline. These duties do not excuse our own failure to perform the service or our data-protection obligations.

We may restrict access where reasonably necessary to address a security threat, unlawful use or a material breach. Where practicable we will explain the reason and give an opportunity to remedy it. Billing suspension follows the published payment-grace rules. Contact us for an authorised export or handover during a suspension.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or remedy that cannot lawfully be excluded or limited. Statutory data-protection rights and claims against a responsible party remain unaffected.

For business customers, subject to the paragraph above and to any different written agreement, our total contractual and other liability arising from the service in any rolling twelve-month period is limited to the greater of £1,000 or the fees paid or payable for the affected service in the twelve months before the event giving rise to the claim. This provision applies only to the extent it is lawful and reasonable in the circumstances.

For business customers, and only to the extent lawful and reasonable, we do not accept liability for indirect or consequential loss or loss of profit, anticipated savings or business opportunity. This does not remove liability for direct loss otherwise recoverable under these terms, or override the non-excludable liabilities above.

If you are legally a consumer, the business liability cap and business loss exclusions do not apply to you. Your statutory rights, including reasonable care and skill and remedies for a defective service or digital content, remain in place. No policy can guarantee that the proprietor has no liability.

Support and complaints

Use Help & FAQs for common questions, or contact Jernie. Explain the problem, the account concerned and the outcome you are seeking. We may need further information to investigate, and will explain the outcome and any next steps.

Privacy requests have a separate contact route and do not limit your right to complain to the ICO.

Governing law and disputes

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales, unless a signed agreement states otherwise. A consumer retains any mandatory right to the law and courts of the part of the UK where they live.

Raise concerns through the Complaints Procedure. Trying to resolve a complaint does not prevent a lawful court claim, an applicable assessment appeal or a complaint to the ICO.

Related documents and updates

Read these terms with the Privacy Policy and any service agreement and data-processing terms agreed with your organisation. Stripe processes payments through its hosted checkout.

The date above identifies this version. Updating this webpage does not, by itself, retrospectively change an existing agreed contract. Material changes to an existing service or price need the notice and agreement required by the applicable contract and law.