A little help,
when you need it.

AssessIQ is available for individual assessors. Approved Training Centres should contact Jernie for a tailored plan. FitIQ is under construction; you can register your interest without taking out a subscription.

One assessor account with capacity for up to 50 active learners. Invite learners from your assessor workspace so each has their own login. Approved Training Centre access is arranged separately. Explore AssessIQ plans.

Eligible new independent assessors can start a one-month trial with no payment details and no automatic charge. The exact expiry time is shown in the account. Your one-month free trial includes the full AI Edition. When the trial ends, AI Edition switches off unless you choose it for an extra £50 per month on top of your paid AssessIQ subscription. There is no automatic charge. Standard AI-assisted evidence matching remains included in the base plan. Start a trial.

Paid plans become available when your free month ends. Choose six or twelve months, paid monthly. Payment starts when you choose and pay; there is no automatic conversion. Open your account.

Six months at £225 per month (£1,350 minimum total), or twelve months at £212.50 per month (£2,550 minimum total). Both plans are paid monthly for the agreed minimum commitment. After that, billing continues monthly until cancelled.

Working access for the trial assessor and learners pauses. The assessor can download the workspace records and files for another 30 days, until the deadline shown in the account. After that, the workspace is scheduled for deletion. Save what you need before the deadline; provider or technical delays do not extend the download window.

Six months at £225 per month (£1,350 minimum total), or twelve months at £212.50 per month (£2,550 minimum total). Both plans are paid monthly for the agreed minimum commitment. After that, billing continues monthly until cancelled.

Your price stays fixed during the minimum commitment. Later price changes require at least 30 days’ email notice, with the opportunity to cancel before the new price applies.

Schedule cancellation from your subscription account. During the minimum commitment, it takes effect at the end of that term. Afterward, it takes effect at the current paid-month end. Email jernieiq@hotmail.com about refunds or billing errors. Your statutory rights are unaffected.

The automatic trial deletion timetable does not apply to paid workspaces. Contact Jernie before the service ends to arrange an authorised export or deletion and confirm the timing. Cancelling renewal is not itself a request to erase learner records.

Use the email supplied at checkout or used for your trial registration or learner invitation. Complete the secure account-setup link sent to that address, then use Member login. Do not share another person’s account.

Use the password-reset option on Member login. Check your junk folder and that you are using the invited email address. Ask your assessor or centre about a learner invitation, or contact Jernie if the problem continues. Never send your password in a support message.

Open your subscription account to update your payment method or pay an invoice. You have seven days from the first unresolved failed payment before working access pauses. Paying the outstanding balance restores access once confirmed, unless another restriction applies. Do not open a second subscription.

Choose the relevant assigned qualification and criteria, check the selected units and add the files and written account needed to explain the work. Use the available criteria PDF as a reference. Ask your assessor if the required pack or criteria are missing. Only include information you are authorised to share.

Your one-month free trial includes the full AI Edition. When the trial ends, AI Edition switches off unless you choose it for an extra £50 per month on top of your paid AssessIQ subscription. There is no automatic charge. Standard AI-assisted evidence matching remains included in the base plan.

IQ Assistant for assessors and learners, AI Gap Analysis, Smart Assessor Questions, AI Feedback Drafting and the Learner AI Evidence Checker. Independent assessor AI criteria pack reading is also included, with human checking and approval before use. AI availability depends on account settings and service availability.

Fair use covers normal assessment work for one assessor and up to 50 active learners. It is not unlimited or intended for automated bulk processing or unrelated work. Usage is monitored; there are no automatic usage charges. We will contact you before agreeing any change to your allowance or price.

AI Edition is a separate item on your monthly invoice. Stop its renewal in your account; the paid AI period continues to its end and the base subscription remains subject to its agreed commitment.

No. AI can suggest relevant matches and highlight points for review, but it can make mistakes. The assessor checks the original evidence and qualification requirements and remains responsible for the final decision.

Open Criteria Library and choose a PDF, Word or TXT file up to 25 MB. With an active trial or AI Edition, choose Upload and read with AI to prepare a draft of the units and criteria. Open the original, check and edit the extracted wording, then confirm your review and choose Approve and add to library. The approved pack is then available to assign to learners.

Choose Enter details manually if you prefer, or if AI reading is unavailable. Manual entry remains available in the base plan. Only upload material you have permission to use.

The centre’s Overview has learner and assessor tabs for progress, workloads and evidence awaiting review. People & Access manages staff access and learner assignments; Assessor Messages provides private centre-to-assessor conversations.

In Criteria Library, enter the qualification details, units and criteria with the original source document, then check and approve the pack. Approved packs become available to assessors, while existing evidence keeps the criteria version used at submission. Quality & Compliance holds assessor approval, IQA sampling and quality actions. Centre Downloads includes criteria files, conversation copies and the quality register.

Portfolio Summary shows the proportion of the assigned course criteria with published assessor-accepted evidence, using the relevant controlled criteria version and latest evidence revisions. An AI match percentage is guidance and does not count as accepted progress. Open the learner record for unit and criterion detail, evidence awaiting review and requested changes.

No. The blue AI Evidence Checker – Recommended button offers an optional gap and file-quality check before submission when the assessor’s AI Edition and settings allow it. Learners can return to editing, continue despite gaps or submit directly without the check. The assessor still reviews the evidence.

Decisions and notes autosave in the background. Check the visible save status, or choose Save review draft before leaving. A conflict notice means the review changed in another session; reopen it before continuing. Draft decisions remain private until the assessor finalises the report.

AI comments are labelled separately in the blue AI Evidence Checker. With AI Edition, assessment support can suggest gaps, questions and feedback; the assessor chooses whether to copy a feedback draft into their own note.

Open a report from Completed Reviews and choose Print / Save as PDF. Your browser opens its print options, where you can select a printer or Save as PDF.

Use Downloads for the evidence ZIPs, saved reviews, conversation copies, attachments and criteria files available to your role. Assessment report downloads open as browser-readable files that can also be printed or saved as PDF. Learners receive published assessor decisions and feedback.

Duplicate Evidence Detection identifies exact matching files within the same learner and course, including repeated files in one upload. It does not detect every edited or similar copy, and a match is not proof of misconduct. IQA smart flags identify records that may need a quality check. Assessors can record when their professional judgement differs from an AI recommendation, with their rationale retained in the assessment audit history.

Only where you have the necessary rights or permission, including for other people’s information. Storing or processing a file creates copies; AssessIQ does not grant permission to redistribute awarding-body material. Avoid unrelated personal information in workplace evidence.

Access depends on the workspace’s roles, assignments and organisational permissions. The responsible assessor or centre should explain who uses the records and why. Providers also process information needed for hosting, storage, email, billing and enabled AI features. Read the Privacy Policy.

For assessment records, start with your assessor or centre. For Jernie account, enquiry or billing information, use the privacy request form. We may need to verify identity and authority; deletion requests are considered alongside applicable retention obligations.

Yes. Contact Jernie about your organisation’s requirements, including the parties, processing instructions, supplier information and exit arrangements. Our Data processing page explains the topics to cover.

Contact Jernie with the page, device and a short description. If something is difficult to use, tell us what would help. For suspected unauthorised access, use the security contact route. Do not include passwords, card details or confidential evidence in the initial message.