Your agreed plan
The checkout and order confirmation show the selected price, tax treatment, payment schedule and minimum total. The current public professional plans are six months at £225 per month (£1,350 minimum total) or twelve months at £212.50 per month (£2,550 minimum total), with up to 50 active learners. Any private extra-month offer is separate. Existing agreed contracts and approved-centre quotations are not repriced by this policy.
The full AI Edition is included in the free trial. Continuing the optional AI Edition costs £50 per month extra and requires an explicit selection; there is no automatic trial charge. Read the Terms and Conditions for scope and fair use.
How to cancel
Use the assessor subscription account or email jernieiq@hotmail.com from your registered address. We confirm the effective date. During a minimum commitment, cancellation is scheduled for its end and remaining agreed instalments remain due, subject to applicable rights. After the commitment, cancel before the next payment to end at the current paid-month end.
The optional AI add-on can stop renewing separately; it remains available to its paid-period end. This does not shorten the base subscription commitment. A no-card trial ends automatically if no paid plan is selected.
Before exit, arrange record return/deletion and any agreed paid archive under the Retention Policy and completed DPA. An unrenewed trial is deleted after the 30-day download window following trial end; a paid archive uses its explicitly recorded three-year start event and any longer requirement or hold.
Refunds and remedies
Report duplicate or incorrect charges and refund requests promptly with the invoice reference and reason; do not email card details. Cancelling future renewal and refunding an existing payment are separate requests. Refunds are assessed under the agreement and applicable law. A blanket “no refunds” exclusion does not apply to rights or remedies the law requires.
If a service failure is within our responsibility, we will investigate the appropriate remedy, which may include correction, repeat performance, a price reduction or refund where required. A dispute does not itself cancel an agreed payment commitment; contact us so it can be addressed fairly.
If consumer law applies
These public plans are intended for professional use. An individual buying wholly or mainly outside their trade or profession may have consumer rights regardless of an account label. Any applicable distance-contract cancellation period, information duties and statutory remedies are preserved. Starting use does not by itself waive those rights. Contact Jernie before ordering if purchasing as a consumer so the appropriate arrangements can be confirmed.
Failed payment and your records
Working access normally continues for seven days from the first unresolved failed payment, then pauses if payment remains outstanding. Retries do not restart the grace period. Confirmed payment restores eligible access. A pause is not deletion or cancellation. Use the existing account’s payment route; do not start a second subscription to fix an unpaid invoice.
Export and deletion follow the Retention and Deletion Policy. A price change after your protected minimum term requires at least 30 days’ email notice and an opportunity to cancel before the changed rate applies.