Report an incident
Email jernieiq@hotmail.com with “Security incident” in the subject, the time, affected service and a brief description. Do not include passwords, secret keys or sensitive evidence. If an account may be compromised, sign out and use the password-reset route. Preserve useful reference numbers or error details without distributing exposed information.
Service controls
AssessIQ uses individual sign-in, server-side role and assignment checks and private evidence storage. The separate owner dashboard requires an owner session. Access controls reduce risk but are not a guarantee against every incident. Users must use authorised accounts and protect downloaded records.
Jernie investigates relevant incidents, takes proportionate containment steps, preserves necessary records and cooperates with affected controllers and providers. Where Jernie is a processor it notifies the controller without undue delay after becoming aware of a personal-data breach. The responsible controller assesses regulatory and individual notifications.
Assurance and contractual arrangements
Detailed internal procedures and risk assessments are restricted. Customers may request appropriate assurance, supplier and transfer information and an agreed incident-assistance schedule. This public statement does not assert ISO certification, penetration-test certification, a fixed recovery time or a provider backup arrangement that has not been verified.